Collaboration Tips

RConsult Support

Collaboration Tips

RConsult Support

Submit support requests

To keep response times as short as possible and to provide the best possible consulting experience for all parties, we ask all customers to adhere to the following support guidelines.

Efficient Communication

It is recommended to designate 1-2 internal support contacts authorized to open tickets with us. This will keep communication channels short and avoid unnecessary support costs.

Information dissemination

Questions should be as specific as possible, and relevant error messages or screenshots should be attached to the emails.

Contact person

All general support inquiries should be directed to support@rconsult.biz instead of directly to individual consultants. This ensures that questions can be processed even during the absence of individual employees.

Response times

We structure our tickets by priority and assign our consultants flexibly. This allows us to process important tickets in near real-time and resolve issues quickly. If, however, it should ever happen that an immediate response (within 1-2 business days) is not possible due to illness or company vacation, we ask for your understanding.

Accessibility

Our support is available Monday through Friday between 8:00 AM and 5:00 PM. During this time, emails will be answered and calls will be taken.

RConsult.biz GmbH

Raiffeisenstraße 12
31275 Lehrte
Germany

RConsult.biz ApS

Lysabildgade 75
6470 Sydals
Denmark

RConsult.biz LLC

30 N Gould St Ste R
Sheridan, WY 82801
USA

Contact us

+49 5132 86345-10
info@rconsult.biz

Support notes – Data protection – Imprint