How we support you
Personal contact, fast response times, and a clear process – so you can focus on your business.
Fast first response
We handle every request as quickly as possible. Critical issues get priority.
Small team that knows you
We are a small team – you always reach someone who knows your system and your processes.
Mon–Fri 8:00–17:00
Personally available during business hours. By email, phone, or ticket system.
How to reach us
By email (preferred)
support@rconsult.biz – your request is logged as a ticket and prioritised directly.
By phone
+49 5132 8634510 – for urgent matters or when you need it faster.
Ticket system
Existing customers have access to the OTOBO ticket portal at support.rconsult.biz.
Tips for faster help
Describe the error
The more precisely you describe the problem (screenshot, error message, steps to reproduce), the faster we can help.
Subject with system
Include your company name and a short problem description in the subject line – this speeds up triage.