Your field service is losing productivity to paper processes?
SAP Field Service Management digitises dispatch, time tracking and service reports – with a real-time connection to SAP Business One.
5 benefits you’ll feel immediately
Real-time dispatch
Plan jobs, assign technicians, optimise routes – all in one interface.
Mobile time tracking
Technicians capture times and materials directly on the tablet. No more paper slips.
Faster invoicing
From service report to invoice in hours instead of weeks. Directly in SAP Business One.
Digital service reports
Photos, signatures, checklists – captured digitally and in the system instantly.
SAP Business One integration
Seamless real-time connection. Master data, stock, invoices – all in sync.
How a service job runs with SAP FSM
Job comes in
A service request is recorded – manually, via customer portal or automatically through IoT sensors.
Technician dispatched
FSM suggests the best technician – based on skills, location and availability.
Job executed
The technician receives all details on the mobile device, documents the job and has the customer sign digitally.
Invoice created
Times, materials and service report flow automatically into SAP Business One – the invoice is ready in minutes.
The key modules at a glance
Planning & dispatch
Drag-and-drop planning board with automatic optimisation. Considers skills, location, SLA deadlines and material availability.
Mobile app for technicians
Offline-capable app for iOS and Android. Service reports, checklists, time tracking and material consumption – all in one hand.
Crowd Service
Seamlessly integrate external technicians and subcontractors. Automatic qualification checks and billing.
Customer portal & self-service
Customers report incidents themselves, track status in real time and sign off completed jobs digitally.
Analytics & dashboards
Real-time KPIs for first-time-fix rate, response times, technician utilisation and SLA compliance.
IoT & predictive maintenance
Analyse device data, predict failures and trigger maintenance jobs automatically – before the customer calls.
Sounds like what your field service needs?
In 30 minutes we'll show you what SAP FSM would look like in your business.
Particularly suited for these industries
Mechanical & plant engineering
Service contracts, spare parts management, scheduled maintenance. Technicians always have service history and BOMs at hand.
Energy & utilities
Meter reading, incident management, dispatch for field crews. Works even in areas without coverage thanks to offline mode.
Medical technology
Regulated maintenance processes, compliance documentation, device management. Complete evidence for audits and certifications.
Building services & facility management
Recurring maintenance, incident response, subcontractor management. All properties and contracts centrally in view.
IT service providers
Ticket-based dispatch, SLA monitoring, remote and on-site service in one system.
Rental & leasing equipment
Track device locations, plan maintenance cycles, digitise return processes.
Why SAP FSM with RConsult?
Certified SAP FSM consultants
We've known SAP FSM from the beginning and are certified partners – the integration with SAP B1 works from day one.
Processes over software
We don't just roll out software. We analyse your service processes and configure FSM to fit precisely.
Support after go-live
Training, support, optimisation. We stay on board until your team masters the system confidently.
Frequently asked questions about SAP FSM
What does SAP Field Service Management cost?
How long does implementation take?
Does SAP FSM work offline?
Can SAP FSM be connected to our existing SAP Business One?
Can we also manage external service providers through SAP FSM?
Do our technicians need new hardware?
Digitise your field service?
Let's talk about how SAP FSM fits into your company.